High Bays Lights FAQs

  • How can I place an order for high bays?

    This can be done easily on the Light Planet website. Simply add a highbay/s to the cart, go through to the checkout and pay for your order. You can also call 1300 533 489 to order your high bays. For those with a Trade Account, no payment will be required upon checking out.

  • To purchase high bays, what payment options can I choose from?

    Light Planet accepts MasterCard and Visa payments at 0% interest. Paying via PayPal can also be done and in the future, we will also accept AfterPay.

  • Is it possible to track my order for high bays?

    Our Light Planet automated tracking platform is still currently in production. At the moment, orders may be tracked using our internal inventory system. Simply call 1300 533 489 so as to check on your order.

  • Can I still place an order for high bays if I am not a contractor?

    Definitely. Light Planet offers high bays and a large range of other products all at unbeatable pricing. Should you want to buy our products, simply add them to your cart, and from there you follow the checkout instructions and choose a method for paying. For any enquiries you might have, call us on 1300 533 489.

  • Can my order for high bays be returned?

    Absolutely. You are given 30 days to return any Light Planet products excluding Fire Sale items. No hassle. Zero restocking fees. Please ensure your returned item is in its original state. Any returns you make must be done at your own cost. You can have it couriered, posted or you can drop it into our Port Melbourne distribution centre. Give us a call should you want to return your high bay.

  • What are your warranty policies for high bay orders?

    Our Light Planet warranty policies for all our products are found on the main Light Planet FAQ page.

  • Can I pick up my high bays at your location?

    Yes, you can. Our distribution warehouse is in Port Melbourne, and it’s very accessible to the city and located just off the freeway. Pick up times are between 7:30 and 17:00, Monday-Friday.

  • Do you offer same day deliveries for high bays?

    Yes. For all orders in Melbourne metropolitan locations received prior to 11.00 am, your goods can be delivered on the same day. If you’re based in regional Victoria, orders typically take 24 hours for delivery if they were placed before 1pm the day before.

    For orders to South Australia or New South Wales, it normally takes 1-3 days to arrive. For any orders to Queensland, Western Australia or Northern Territory, please allow up to 7 days for your items to be delivered.

    For all information on delivery and shipping costs, please read the main  Light Planet FAQ page.

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