Panel Lights FAQs

  • How do I order my panel lights?

    Easily order using the Light Planet website. Simply add a panel light/s to the cart, go through the checkout and payment processes. Alternatively, call us at 1300 533 489 to place your order for panel lights. If you’ve got a Trade Account, one benefit is you can order and checkout without making a payment.

  • To purchase panel lights, what are the payment options available?

    We accept both Visa and MasterCard and we charge 0.00% interest. PayPal payments are also accepted on Light Planet and in the near future, so will payments via AfterPay.

  • How can I track my order for panel lights?

    Know that our automated tracking platform is still currently in production. Hence, orders for now are tracked through our internal inventory system. Simply call Light Planet on 1300 533 489 to check on your order.

  • If I’m not a contractor, can I still order panel lights?

    Absolutely. Light Planet prides itself on delivering panel lights and other products of the best quality at unbeatable prices. Should you wish to purchase from us, simply add an item/s to your cart, and from there follow the checkout instructions and pay using a credit card or via PayPal. For any enquiries, please call us.

  • Is it possible to have my order for panel lights returned?

    Yes, this is not a problem. Provided you do so within 30 days, you can return any Light Planet product except for Fire Sale items. No hassles. No restocking fees. Please note, however, that returned items must be in their original state. Moreover, returns must be done at your own cost. You are free to courier, post or drop it into our Port Melbourne distribution centre. Call us if you wish to return your panel light.

  • What are your warranty policies for panel light orders?

    Our Light Planet warranty policies for all our products can be found over on the main Light Planet FAQ page.

  • Can I pick up my panel lights at your location?

    Most definitely. You’ll find our distribution warehouse in Port Melbourne, which is very accessible to the city and right off the freeway. Pick up times are from 7:15-17:00, Mon-Fri.

  • Do you offer same day deliveries for panel lights?

    Yes. For all orders in Melbourne metropolitan areas placed before 11:00 am, we can get most goods out on the same day. If you’re in regional Victoria, orders usually take 24 hours for delivery if received prior to 1pm on the day before.

    For South Australia or New South Wales locations, an order normally takes 1-3 days to arrive. If you’re in Queensland, Western Australia or Northern Territory, please allow up to 7 days for delivery of your items.

    For all information on shipping and delivery costs, please refer to the main Light Planet FAQ page.

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